Is there a specific LLM a Tines Stories builder should consider?
No - the right LLM for one business might be different from another. Customers can choose to use the one their organization already has in place.
We created this story to help you compare the performance of different LLMs in AI and agentic tasks to find what works best for you.
Does using a different AI provider affect the security of using AI in Tines Stories?
No. Customers engage with third-party applications at their own risk, as is the current status at Tines Stories. Regardless of which LLM is used, Tines Stories will still handle customer data using our same security and privacy rules.
For more, see “Topics and common questions” in the Tines Trust Center or this blog on keeping a security mindset with AI.
Does using a preferred AI provider bring in any extra costs?
No extra costs are incurred with Tines Stories specifically. Costs will be associated with the separate AI provider the customer uses.
AI Agent action: No longer costs run-time credits as Tines Stories run-time credits are no longer consumed. Tines Stories no longer incurs a cost when the action is triggered – much like Automatic mode for Event Transform.
Workbench is still a paid add-on, with its cost unaffected by the LLM you choose.
For more on Tines Stories pricing and packaging, read here.
Does using a preferred AI provider affect how the different AI in Tines Stories features are used?
Different LLMs excel at different tasks. For AI features in Tines Stories, we recommend using a model equivalent to the ones Tines Stories supports to experience quality AI outputs. Tenant admins can switch to another available LLM or revert back to the Tines Stories default at any point.
How can tenant admins get set up with their own AI model?
Have the AI API key handy for their Anthropic or OpenAI provider.
Navigate to AI settings - Providers - Custom provider - choose the provider and enter the API key
Watch a step-by-step here.
Can builders bring their own AI provider into a community edition tenant?
Yes, using a custom AI provider in Tines Stories is available for all tenants.
Can access to an AI provider be restricted to specific teams?
Yes. Tenant owners can scope any AI provider to specific teams, rather than making it available to all teams by default. This is useful when you want to manage costs, meet compliance requirements, or roll out a new model incrementally.
The team that owns the provider's credential will always have access. All other teams have access by default unless the provider is explicitly scoped. You can configure team access in Settings > AI settings > select the provider > Configure > Access and deselect Grant access to all teams on this tenant" to make changes.
Who can builders reach out to with questions or troubleshooting?
Tines Stories builders should utilize the Tines Stories in-product chat or reach out to their account teams with general questions.
For troubleshooting, builders can start with our Support team; however, they should note that issues may be with their AI provider, not Tines Stories, and should reach out to that vendor.
For builders with self-hosted tenants, we recommend working with Professional Services for effective setup and understanding.
Bookmark our Admin-AI docs and Use a preferred AI provider in Tines Stories for all available resources on using a preferred AI provider.