Tines offers two managed AI providers: AWS Bedrock and OpenAI. Both are available with no API keys or setup required — Tines manages the infrastructure so you can start using AI features straight away.
Read about AI usage and credits in Tines here.
What both providers guarantee
Regardless of which provider you choose, Tines handles your data using the same strict security and privacy rules. Both AWS Bedrock and OpenAI adhere to these core principles:
Stateless – No conversation state is retained between requests. Each interaction is independent.
No training – Your data is never used to train AI models.
No storage – Data is not stored by the AI provider. Any persistence happens within Tines.
No logging – Requests and responses are not logged by the provider.
No setup required – Both are Tines-managed. No API keys or configuration needed.
Key differentiator: Data routing
The primary difference lies in how your data is routed, which is crucial for organizations with strict residency needs.
AWS Bedrock
Requests are processed in-region, within the same AWS region as your Tines tenant. Data does not leave your regional infrastructure.
OpenAI
Requests are routed to your deployment region (US or EU) by default, then sent to OpenAI for processing and returned to Tines. While data travels to OpenAI's infrastructure, it is not stored or used for training, and routing respects your regional deployment.
Side-by-side comparison
| AWS Bedrock | OpenAI |
Setup required | None | None |
Data routing | In-region | Deployment region (US or EU) |
Stateless | ✅ | ✅ |
No training | ✅ | ✅ |
No storage | ✅ | ✅ |
No logging | ✅ | ✅ |
Choosing the right provider
Both providers deliver strong privacy guarantees.
If your organisation has strict data residency requirements where data must not leave your regional infrastructure under any circumstances, AWS Bedrock is the recommended choice.
If your requirements are more flexible, OpenAI provides access to the latest OpenAI models and uses your existing AI credits across both OpenAI and Anthropic models, while still adhering to Tines' core privacy standards.
Tenant admins can switch between providers or revert to the Tines default at any point in AI Settings → Providers.