Overview
Tines product packages are tiered based on the maturity of your workflow automation program. It relates to the complexity of your initiatives or organization structure.
We believe in simplicity, and our pricing and packaging reflect that mindset.
Please note: In July 2024, we introduced an update to our pricing model for new customers. While this pricing model is available to existing customers, it has not been rolled out to all Tines accounts. Please contact your Tines account manager for details about your contracted plan.
Understanding the model
In line with simplicity, our model has three main levers:
Feature buckets: Unlock the value of different feature sets based on where your business is in its workflow maturity.
Usage: Generously defined usage limits for stories, teams, users, and daily events. These vary by level and you should refer to your order form for an exact representation of your terms.
Add-ons: These offer a way to increase the value you’re getting from Tines by adding additional features or extending your usage limits.
Three pricing levels in Tines
Community Edition
Our always-free version of Tines for customers, prospects, students, and tech enthusiasts to experiment in Tines. It’s great for building the business case for further investigation into the platform. The feature and usage limits are fixed.
Business Edition
Everything a growing business needs to build, run, and monitor their most important workflows. These plans are best for establishing a workflow automation program within your team or organization.
Enterprise Edition
Our enterprise edition includes our full suite of enterprise-grade features and usage limits, including a dedicated stack. These plans are best suited for large-scale operations looking to build, run, and monitor their most important workflows across their organization.
Edition comparison
Below is an overview of the difference between our community edition and paid editions of Tines.
Feature bucket | Community Edition | Business Editions | Enterprise Editions |
Workflow Essentials | ✔ | ✔ | ✔ |
Workflow Controls | ✔ | ✔ | ✔ |
AI Basics | ✔ | ✔ | ✔ |
Security Essentials | SSO only | ✔ | ✔ |
Team Essentials |
| Standard+ | ✔ |
Advanced Workflows |
| Advanced+ | ✔ |
Enterprise Tenant Management |
|
| ✔ |
Dedicated Cloud Tenant |
|
| ✔ |
Available add-ons
Increase the capacity of your current plan without moving to a new level.
Add-ons | Community Edition | Business Editions | Enterprise Editions |
Cases |
| ✔ | ✔ |
100K monthly credits |
| ✔ | ✔ |
Tunnels |
| ✔ | ✔ |
Tenants |
| ✔ | ✔ |
Story Units |
| ✔ | ✔ |
Teams |
| ✔ | ✔ |
Usage limits
Generous usage limits are set across our editions.
Usage | Community Edition | Business Editions | Enterprise |
Story units | 3 | Starting at 30 | Contact Tines |
Licensed teams | 1 | Starting at 1 | Contact Tines |
User limits | 3 | 100 | Contact Tines |
Daily event limits | 5,000 | 1.5M | Contact Tines |
AI Action Credits | 500 | 5,000 | Contact Tines |
Understanding our feature buckets
Feature buckets are a bundle of features grouped together to add value to a particular plan. These buckets evolve as we add functionality to the product. Each bucket has a clear definition to provide predictability in where future products or features might be bucketed. Our goal is to only introduce new buckets when absolutely necessary.
The list below is accurate as of: 17 July 2024
Feature bucket | Definition | Example features |
Workflow Essentials | A robust feature set to build, run, and monitor your most important workflows. |
|
Workflow Controls | Ensure your most important workflows are running as expected. |
|
AI Basics | Native workflow AI features to build and run workflows better. |
|
Security Essentials | The essential security features to protect your most important workflows. |
|
Team Essentials | Everything multiple teams need to collaborate, work on, and manage workflows together. |
|
Advanced Workflows | Beyond process automation, do more with your workflows with these advanced cross-story capabilities. |
|
Enterprise Tenant Management | The feature requirements for an enterprise organization to build, run, and monitor their most important workflows. |
|
Dedicated Infrastructure | This moves you to a dedicated infrastructure which gives you an isolated environment which gives you greater control and customization options. |
|
Historic pricing models
If you moved to a paid edition before July 2024, you are most likely on one of our older pricing models. For more information on your pricing model, please reach out to your Tines contact and we’ll be happy to help.