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Generating a HAR file
Generating a HAR file

How to generate a HAR file

Daniel Stoeski avatar
Written by Daniel Stoeski
Updated over a week ago

To assist in troubleshooting an issue, the Support team may ask you to generate a HAR file whilst reproducing the issue.

Note: A HAR file records and captures browser activity and can contain sensitive data such as cookies, passwords, client secrets, and other data. Please ensure that you remove any sensitive data and secure your HAR files accordingly.

Chrome

  1. Click on the "Customize and control Google Chrome" button and navigate to "More Tools > Developer Tools"

  2. Click on the "Network" tab

  3. Check the "Preserve log" box

  4. Click the record button and then click the crossed circle button to clear any existing logs

  5. Reproduce the behvaior.

  6. Once the behavior has been reproduced, click the "Export HAR" button to save the HAR file to your computer

Firefox

  1. Click on the "Application menu" button and navigate to "More tools > Web Developer Tools"

  2. Click on the "Network" tab

  3. Click on the "Network Settings" button

  4. Select "Persist Logs"

  5. Click the record button and then click the crossed circle button to clear any existing logs

  6. Reproduce the behvaior.

  7. Once the behavior has been reproduced, click on the "Network Settings" button and select "Save All As HAR" to save the HAR file to your computer

Safari

  1. Click on the "Develop" menu and select "Show Web Inspector"

  2. Click on the "Network" tab

  3. Click on the "Other filter options"

  4. Select "Preserve Log"

  5. Click the trash can to clear any existing logs

  6. Reproduce the behvaior.

  7. Once the behavior has been reproduced, click on the "HAR Export" button to save the HAR file to your computer

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