ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it
This guide covers 2 authentication options for ServiceNow:
OAuth
You will need to create an OAuth app in ServiceNow.
Create a ServiceNow credential in Tines
ServiceNow connect flow (recommended):
Login to your Tines tenant
Navigate to the team that will be using the API and click "Credentials"
Click "+ New Credential" and select "ServiceNow" and follow the prompts to connect, selecting 'OAuth'.
Basic Authentication
You will need your ServiceNow username and password.
Create a ServiceNow credential in Tines
ServiceNow connect flow (recommended):
Login to your Tines tenant
Navigate to the team that will be using the API and click "Credentials"
Click "+ New Credential" and select "ServiceNow" and follow the prompts to connect, selecting 'Basic Auth'
Manual credential creation
This method is not recommended as the ServiceNow connect flow creates this credential with much less complexity. However, if you need to create this credential set manually, see the following steps below:
Click "+ New Credential" and select "Text"
Input the values for the ServiceNow credential
Name: Required
Description: Optional
Value: Your password
Domains: yourdomain.service-now.com
Metadata:
{
"domain": "yourdomain.service-now.com",
"username": "yourusername"
}Access: What other teams can also use the API
Read about our connect flows here.
For more on creating credentials in Tines, click here.
You can find a selection of ServiceNow stories in the story library