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Flows
A connected set of one or more elements (actions or tools) that run autonomously. Running autonomously means the story kicks off on a schedule, via another system or story, via a case, or from a page submission.
If you have more than one story on a storyboard, each flow is counted independently towards your limit.
What doesn’t count towards a flow?
Any workflow or set of elements that requires you to run them manually from within Tines. This includes deactivated elements.
Where can I monitor my flow usage?
You can see how many flows are on your storyboard in the build pane. It also exists on your tenant-level reporting.
Users
Users in tines are any unique email address that logs in to your Tines tenant, regardless of access level.
What doesn’t count toward your user limit?
Anyone interacting with Tines from outside the tenant, i.e. from a prompt or page.
Teams
Learn about Teams here.
Event Limits
What are event limits?
This is the monthly or daily limit for how many story runs can happen. The number resets at the end of each limit period (monthly or daily). Learn more here in our docs.
What happens when I reach them?
We’ll notify you when you’re 80% of your event limit via email. If you reach 100%, we’ll email you and stop the story that reached that limit.
When a story reaches its event limit, it will wait to run any other events until the next day. If it’s a runaway story, you can always contact our support team for assistance.
AI run-time credits
AI run-time credits are used to run Al-powered features in Tines like the Al Agent action and Workbench.
Community tenants are allocated 50 monthly AI run-time credits, which do not roll over to the next month. Users will not be able to top up Community edition tenants with more credits.
Starter edition tenants are allocated 5,000 monthly AI run-time credits up to a maximum of 20,000 and can top up AI run-time credits as needed.