Overview
As you build and run stories in Tines, you might run into the following error:
Could not create event – Story run has reached the maximum number of events in a single branch.
This article covers the cause and solution to this behavior.
Cause and solution
This error means the Tines 30k event limit has been reached for a single branch (this is limited to a particular story run). A branch means an individual path in a story run.
For example, in the screenshot below, the story run had 5 events, across 2 branches which each are 3 events long (as the execution splits along 2 paths after the first action). We typically see the error happen when there is an infinite loop involved in a story:
🟢 Solution: Navigate to the story the alert was created for, identify, and correct where a possible infinite loop might be happening.
Need further assistance?
Have questions or still seeing the error after working through the sections above? We are happy to help!
⬇️ Contact Tines Support with the information below, when available:
ℹ️ General Information:
Date and time of the reported behavior.
ℹ️ Story Details:
Impacted Story's URL (include all URLs if there are multiple stories impacted).
Impacted Action's ID (include all IDs if there are multiple actions impacted).
The action configuration(s):
You can copy + paste actions into a code block; this will provide the configuration of the action(s) in a JSON format so that Tines Support can use it into our test environments.