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"Could not create event – Story run has reached the maximum number of events in a single branch." Error
"Could not create event – Story run has reached the maximum number of events in a single branch." Error

Understand the "Could not create event – Story run has reached the maximum number of events in a single branch." error.

Angela Ruhstorfer avatar
Written by Angela Ruhstorfer
Updated over a week ago

Overview

As you build and run stories in Tines, you might run into the following error:

Could not create event – Story run has reached the maximum number of events in a single branch.

This article covers the cause and solution to this behavior.

Cause and solution

This error means the Tines 30k event limit has been reached for a single branch (this is limited to a particular story run). A branch means an individual path in a story run.

For example, in the screenshot below, the story run had 5 events, across 2 branches which each are 3 events long (as the execution splits along 2 paths after the first action). We typically see the error happen when there is an infinite loop involved in a story:

🟢 Solution: Navigate to the story the alert was created for, identify, and correct where a possible infinite loop might be happening.

Need further assistance?

Have questions or still seeing the error after working through the sections above? We are happy to help!

⬇️ Contact Tines Support with the information below, when available:

ℹ️ General Information:

  • Date and time of the reported behavior.

ℹ️ Story Details:

  • Impacted Story's URL (include all URLs if there are multiple stories impacted).

  • Impacted Action's ID (include all IDs if there are multiple actions impacted).

  • The action configuration(s):

    • You can copy + paste actions into a code block; this will provide the configuration of the action(s) in a JSON format so that Tines Support can use it into our test environments.

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