Bringing an LLM into your environment, especially one that interacts with your most important workflows, is a conversation that should not be taken lightly. Whether your company is looking to use Tines default AI or your preferred AI provider, it will most likely need to be approved by internal teams.
We’ve created this guide to help you pitch using AI features in Tines to your GRC teams. Follow along to get set up for success and know what questions to expect.
Getting started
Before you kick off the conversation, here are some steps you should ask yourself:
Who within my organization should I approach to pitch AI in Tines and get approval?
It depends on the organization, but typically customers will go to their IT, Security, Legal, GRC, and/or Finance teams.
What information should I have on hand to start the conversation?
What LLMs/services are available
What type of data will be processed
Use cases planned for AI in Tines
If your company has an existing LLM in place that is compatible with Tines (see available AI providers here), this can be an advantage. However, we also have a great security implementation for our in-product AI.
Tines resources to have on hand
Take a look through the available Tines resources on AI. They include various best practices and our policy on maintaining secure and private AI features.
Explained: Security & privacy for AI in Tines
Explained: Use a preferred AI provider in Tines
Explained: AI in Tines articles
See questions on how Tines’ AI features are powered and how data is handled
Questions to expect
Now that you’ve gotten an audience, what types of questions can you expect them to ask? We asked our own Legal, GRC, and IT/Security teams, and these were their answers:
What top question(s) will the Legal team ask?
How will the AI model be used with our workflows?
How is our data protected?
Is our data used to train any AI models?
What policies will be shared with the rest of the organization?
What top question(s) will the Security team ask?
What data is involved?
Where will it be stored/processed?
How long will it be stored?
If you opt to use the AI already available in Tines, you can find answers to these questions in the Tines Trust Center | Topics and common questions. If you choose to use a different model, you can find those answers with that vendor.
As always, the Tines team is here to help you navigate this discussion. If you have any questions, please don’t hesitate to reach out.