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What is AI in Tines?

This article explains what all is powered by AI in Tines.

Kelli Hinteregger avatar
Written by Kelli Hinteregger
Updated over 2 weeks ago

All AI features in Tines are powered by secure access to tenant-scoped large language models (LLMs). There are two core features and our newest product, Workbench, behind AI in Tines.

AI Agent action

Bring advanced AI capabilities directly into your workflows with the AI Agent action's two modes, Task and Chat. Automate complex tasks, improve decision-making, and enable natural, dynamic interactions with integrated systems.

Automatic mode in Event Transform

Author data transformations with all the power of code, without the need to read or write it. Simply provide your input and describe the output you need in plain English. Once you approve the behavior suggested by AI, it’s locked into the workflow for consistent execution. Perfect for processing complex, gnarly data structures. Great for deterministic behavior.

Workbench

A natural language chat interface to interact with data and take action on your workflows, privately and securely. Workbench removes the need to switch context between applications. It offers builders a singular view to run and monitor in the context of real-time scenarios or events. Learn more about Workbench here.

Get inspired

Below are some examples of where each feature would best suits your workflows.

AI Agent action

Task mode:

  • Condense multi-thread support conversations into a status update with next steps.

  • Investigate URLs, file hashes, or email headers and return a summary of potential threats using integrated tools.

  • Assess the tone, language, or structure of alerts and assign a severity level.

Chat mode:

  • Help employees understand and follow internal policies (e.g., PTO, travel, or security) by answering questions in real time.

  • Walk users through diagnostic steps for common issues (like VPN connection failures) and offer next actions or escalation.

  • Gather preferences from a user in conversation and use tools to find and propose open times via integrated calendar services.

Automatic mode

  • Process/convert any data structure

  • Statistically analyze event data

  • Map an incoming alert to a record schema

  • Convert between file formats

  • Perform advanced cryptography

  • Add a watermark to an image

Workbench

  • Send a message in Slack

  • Look up an employee in BambooHR

  • Create a ticket in Jira

  • Get detections in CrowdStrike Falcon

  • Lock down a device in Jamf

Continue learning about AI in Tines

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