Intercom Authentication Guide

How to authenticate Intercom for use with Tines

Daniel Stoeski avatar
Written by Daniel Stoeski
Updated over a week ago

Intercom helps support teams streamline workflows, manage conversation volumes, and optimize resources.

First, create an Intercom app

  1. Navigate to your Intercom Developer Hub<<workspace_id>>/developer-hub

  2. Click "New app"

  3. Name your app, select your "Workspace" and click "Create app"

  4. Copy your "Access token" to a text editor and select the required permissions

Lastly, create an Intercom credential in Tines

  1. Login to your Tines tenant

  2. Navigate to the team that will be using the API and click "Credentials"

  3. Click "+ New Credential" and select "Text"

  4. Input the values for the Intercom credential

    1. Name: Intercom

    2. Description: Optional

    3. Value: Your Access token

  5. Optional

    1. Domains: Ensure this credential can only be used when making HTTP requests to specific domains.

    2. Access: What other teams can also use the API

  6. Click "Save"

For more on creating credentials in Tines, click here.

You can find a selection of Intercom stories in the story library

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