Tines

ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it

This guide covers 2 authentication options for ServiceNow:

<a href="#h_f4aeda9a38">Basic Authentication</a>

1. <a href="#h_0f8ac5d7b4">OAuth</a>
2. <a href="#h_f4aeda9a38">Basic Authentication</a>

Navigate to the team that will be using the API and click "Credential"

Click "+ New Credential" and select "OAuth 2.0"

1. Login to your Tines tenant
2. Navigate to the team that will be using the API and click "Credential"
3. Click "+ New Credential" and select "OAuth 2.0"
4. Copy the "Callback URL" ​

Search for "oauth" and click "Application Registry" ​ ​

Click "Create an OAuth API endpoint for external clients" ​ ​

Name the app, paste the "Callback URL" into the "Redirect URL" field and click "Submit" ​ ​

Copy the "Client ID" and "Client Secret" to a text editor

1. Login to your ServiceNow account.
2. Search for "oauth" and click "Application Registry" ​ ​
 
 ​
3. Click "New" ​ ​
 
 ​
4. Click "Create an OAuth API endpoint for external clients" ​ ​
 
 ​
5. Name the app, paste the "Callback URL" into the "Redirect URL" field and click "Submit" ​ ​
 
 ​
6. Copy the "Client ID" and "Client Secret" to a text editor

Lastly, continue creating the ServiceNow credential in Tines

Input the values for the ServiceNow credential

1. Name: ServiceNow
2. Description: Optional
3. Client ID: "Client ID" copied earlier
4. Client secret: "Client Secret" copied earlier
5. Scope: Leave blank
6. OAuth Provider: Manual
7. Grant type: Authorization code
8. OAuth authorization request URL:<code>https://&lt;instance-name&gt;.service-now.com/oauth_auth.do</code>
9. PKCE challenge method: None
10. OAuth token URL: <code>https://&lt;instance-name&gt;.service-now.com/oauth_token.do</code>

1. Domains: Ensure this credential can only be used when making HTTP requests to specific domains
2. Access: What other teams can also use the API

You will be redirected to a ServiceNow authorization page, review the message and click "Allow"

1. Input the values for the ServiceNow credential
 1. Name: ServiceNow
 2. Description: Optional
 3. Client ID: "Client ID" copied earlier
 4. Client secret: "Client Secret" copied earlier
 5. Scope: Leave blank
 6. OAuth Provider: Manual
 7. Grant type: Authorization code
 8. OAuth authorization request URL:<code>https://&lt;instance-name&gt;.service-now.com/oauth_auth.do</code>
 9. PKCE challenge method: None
 10. OAuth token URL: <code>https://&lt;instance-name&gt;.service-now.com/oauth_token.do</code>
2. Optional
 1. Domains: Ensure this credential can only be used when making HTTP requests to specific domains
 2. Access: What other teams can also use the API
3. Click "Save"
4. You will be redirected to a ServiceNow authorization page, review the message and click "Allow"
 
 
 ​

You will need your ServiceNow username and password.

Create a ServiceNow resource and credential in Tines

Navigate to the team that will be using the API and click "Resource"

Input the values for the ServiceNow resource

1. Name: ServiceNow
2. Description: Optional
3. Builder: Your ServiceNow username

1. Access: What other teams can also use the resource

Navigate to the team that will be using the API and click "Credentials"

Click "+ New Credential" and select "Text"

1. Name: ServiceNow
2. Description: Optional
3. Value: Your ServiceNow password

1. Domains: Ensure this credential can only be used when making HTTP requests to specific domains.
2. Access: What other teams can also use the API

1. Login to your Tines tenant
2. Navigate to the team that will be using the API and click "Resource"
3. Click "+ New Resource"
4. Input the values for the ServiceNow resource
 1. Name: ServiceNow
 2. Description: Optional
 3. Builder: Your ServiceNow username
5. Optional
 1. Access: What other teams can also use the resource
6. Click "Save resource"
7. Navigate to the team that will be using the API and click "Credentials"
8. Click "+ New Credential" and select "Text"
9. Input the values for the ServiceNow credential
 1. Name: ServiceNow
 2. Description: Optional
 3. Value: Your ServiceNow password
10. Optional
 1. Domains: Ensure this credential can only be used when making HTTP requests to specific domains.
 2. Access: What other teams can also use the API
11. Click "Save"

For more on creating credentials in Tines, click <a href="https://explained.tines.com/en/articles/6877578-what-are-credentials-in-tines">here</a>.

You can find a selection of ServiceNow stories in the <a href="https://www.tines.com/story-library?s=servicenow" rel="nofollow noopener noreferrer" target="_blank">story library</a>

OAuth

Create a ServiceNow credential in Tines,

Next, create a ServiceNow OAuth App

Lastly, continue creating the ServiceNow credential in Tines

Basic Authentication

Create a ServiceNow resource and credential in Tines