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How are case IDs generated?

Learn how case IDs are created in Tines.

Angela Ruhstorfer avatar
Written by Angela Ruhstorfer
Updated over 5 months ago

Case IDs are sequential integers; unique within each team. When a new case is created, the next available number in the sequence for that team is assigned. For example, Team A has cases 1, 2, 3. A user creates a new case in Team B, it gets case_id: 4. The same case ID cannot exist across multiple teams in the same tenant.

Tines Tip: Learn more about Tines cases here.

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