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Tines FAQ

Answers to common questions from Tines users

How to integrate Slack event subscriptions into your Tines storyIntegrate incoming Slack events into your story using a Tines webhook.
How to utilize the Customize Output setting in TinesUnderstand the Customize Output setting for Tines actions.
Do events passed from an Explode action run in parallel or sequentially?Understand the event processing flow of Explode actions within Tines.
Can I export my story as an image?Exporting stories as images from Tines
Important change in connecting with Microsoft TeamsHow to update your workflows that use a Microsoft Office 365 connector for Teams
What is action run orchestration?
How long are story versions retained?Understand how long story versions are kept.
Are there version limits for importing story exports?Understand the version limits of importing a story into Tines.
How are case IDs generated?Learn how case IDs are created in Tines.
What IPs are used for Run Python Script executions?Learn what IPs are used when executing the Run Python Script in Tines.
What does the number signify next to the tunnel status on the Tunnel Configurations page?Understand what the number value next to the tunnel status means within the Tunnel Configurations UI page.
Best practices for change controlIdentify common best practices for change control in Tines.
Best practices for credential managementIdentify common best practices for managing automation credentials in Tines.
Best practices for building and maintaining storiesIdentify common best practices for managing your Tines stories.
Best practices for security and monitoringIdentify common best practices for securing your Tines tenant.
Best practices for the Tines tunnelIdentify common best practices for securely managing your Tines tunnel.
Building Stories

Using Actions to build automation

Can I use send to story across teams?Sharing stories across teams in Tines
How can I add CORS to a Webhook action?Adding CORS to a Webhook
What is the max HTTP request size?HTTP request size
How can I reference a credential I create in a previous action?Using created credentials in Tines
Can I have more than one output from a group of actions in a story?Configuring groups
What is the size limit on email attachments for the email action in Tines?Details about the Email action size limits
Is there a limit on the number of credentials on a tenant?Credential limits in Tines
How do I send the body of a webhook request as a response?
How can I reset an event transform action in deduplicate mode?Reset event transform and clear lookback cache
How can I convert timezones in Tines?An example of converting timezones
Is there a maximum value for the delay mode of event transform?Configuring delay mode in event transformation
Encoding UTF8 on action runCould not create event – PG::CharacterNotInRepertoire: ERROR: invalid byte sequence for encoding "UTF8" error
Text Mode v Formula Mode
Can a send to story have two entry points?Configuring Send to Story
How do I update the results of an event payload for a previous action in a story?
How can I see the whole URL used in an HTTP Request?Troubleshooting HTTP Requests in Tines
Will an HTTP Request emit an event if it returns an error or no response?Understanding HTTP Requests in Tines
What timezone does DATE("now") function return?Understanding DATE function in Tines
How do I convert time into UNIX or epoch time?Converting a date to Unix or epoch time format in Tines
How do I convert a string into an integer in Tines?Converting a string to an integer in Tines
Is it possible to create a password-protected file within Tines?Creating files in TInes
Can I have multiple Slack credentials within Tines for the same Slack workspace?Understanding Slack credentials in Tines
How can I reference a credential in a story?Referencing credentials in stories in Tines
How can I calculate the difference between two dates in Tines?Using Tines to calculate the difference between two dates
How can I remove unwanted elements from an array?Removing unwanted elements from an array in Tines
How can I directly access a page in a story?Understanding accessing pages in Tines
Can I have more than one credential in a story?Using multiple credentials in Tines
How do I test an action in Tines?Testing your actions in Tines
How do I create a credential in Tines?Credential creation in Tines
Is there a way to get the event ID as it is emitted?Getting event data from an emitted event.
How can I see the events in the live environment while in the test environment?Combining events for test and live environments in TInes
How do I configure fields on a page?Configuring fields in pages
How do I find which object in the array has the largest ID?Exploring arrays in Tines
Can I use multiple webhooks in one published story?Using multiple webhooks in a story
How do I use story versioning in Tines?Back up, inspect, clone, export, and restore any workflow
Is there a limit to the number of characters in a record?Records and cases in Tines
Is there any performance difference between nesting function calls vs. using the pipeline?
How do I create a loop in Tines?
Can I copy a webhook action?Copying webhook actions in Tines
How do I leverage local values in Tines?
Why is my data turning into a string and not maintaining its original format?
How many record types can I have on my Tines tenant?Types of records in Tines
What are the rate limits for Tines Webhooks?Understanding capabilities of Webhooks in Tines