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Tines FAQ
Tines FAQ

Answers to common questions from Tines users

Getting answers to your Tines questionsHow to contact Tines support
Hints and Tips from the Tines Support TeamHere are some shortcuts for Tines from your support team
How to integrate Slack event subscriptions into your Tines storyIntegrate incoming Slack events into your story using a Tines webhook.
How to utilize the Customize Output setting in TinesUnderstand the Customize Output setting for Tines actions.
Does Tines have a limitation on how often a scheduled action can run?Understand the time limitations of scheduling actions within Tines.
Where can I find Tines' customer Data Processing Agreement (DPA)?Locate and read the Tines DPA on our website.
What is the grading turnaround time for Tines Certification submissions?Confirm the time it takes for Tines to grade Tines Certification submissions.
Where do I log in to my Tines Certification dashboard?Learn how to log into your Tines Certification account.
Where do I turn in my Tines Certification exam submissions?Confirm where to turn in your Tines Certification exam submissions.
Do events passed from an Explode action run in parallel or sequentially?Understand the event processing flow of Explode actions within Tines.
Where can I request to have a user added as a tenant owner?Understand the process of requesting to have a user added as a tenant owner to your tenant.
Can I export my story as an image?Exporting stories as images from Tines
Important change in connecting with Microsoft TeamsHow to update your workflows that use a Microsoft Office 365 connector for Teams
What is action run orchestration?
How long are story versions retained?Understand how long story versions are kept.
Are there version limits for importing story exports?Understand the version limits of importing a story into Tines.
When do AI credits reset in my Tines tenant?Understand when AI credit counts reset in a Tines tenant.
Which roles can delete credentials they didn’t create in a tenant?Learn which Tines roles can delete credentials they did not create.
How are case IDs generated?Learn how case IDs are created in Tines.
Administration

User and tenant management

How do I make a user an admin in Tines?Creating an admin user of Tines
How can I access audit logs in Tines?Accessing audit logs in Tines
How can I monitor actions in Tines?Monitoring and alerting on failed actions in Tines
Why have I not received my sign-in email from Tines?Ensure that you receive Tines emails
Can I customize by Tines domain?Custom Tines domains
When a user is deleted in Tines, what happens to their stories, credentials, and resources?Credential and resource management in Tines
What access does a user with a viewer role in Tines have to credentials?Viewer role access to credentials in Tines
What access does a user with a view role have to events?Viewer role access to events in TInes
How do I add a tenant owner in Tines?Tenant ownership in Tines
Does Tines Pages support vanity URLs?
How do I back up my Tines stories?Backing up stories in Tines
Can a record be updated once created?Records in Tines
How do I use time saved reporting?Configuring time saved reporting in Tines
Who can set up SSO on Tines?SSO configuration in Tines
What is the session timeout for SSO in Tines?SSO in Tines
How do I configure a Tines page with SSO (Okta)?Okta and Tines page access
How can I get notified of new Tines features?Keeping up to date with new Tines features
How can I revert to a previous version of a story?Story versioning in Tines
Can I upload my images to Tines?Using images in Tines
Do Tines API Keys expire automatically?Expiration of Tines API Keys
How can I switch between tenants in Tines?
How do I request the deletion of my Tines tenant and data?Managing your Tines data.
How can I find my archived stories in Tines?Archived stories in Tines
How can I remove team members from a team?Managing team members in Tines
Is the MX record necessary for the custom sender email address feature?Confirm if the MX record value is required to set up a custom sender email address in Tines.
How usage in Tines is calculatedThis describes how we track and measure usage in Tines.
Who can receive email notifcations regarding tenant limits?Notifications for Tines tenant limits
Architecture and Infrastructure

Information about how Tines operates

How long will my story stay in a busy state?
Do I need to open inbound ports to use the Tines tunnel?Configuring the Tines Tunnel
How are credentials stored in Tines?Storage of Tines authentication credentials for integration with 3rd party systems
How long does Tines retain event and log data?Event data and log retention in Tines
Why can't I select my tenant when importing a story from the story library?
What timezone are requests made in the audit logs returned?Audit log timezone and format
What is the size limit for an individual event?Event size limits
What is the daily limit of story runs in Tines community edition?Understanding the TInes community edition
Can I remove the sixty-second timeout when executing a Python script in Tines?Understanding Python scripts in TInes
Are HTTP Request actions sent using HTTPS?HTTP Request action in Tines
What is my Tines cloud egress IP address?Egress IP addresses in Tines
Updates to the assigned IP address for Tines cloud tenants coming on August 16th.Changes to the assigned IP addresses in Tines
Can I recover events that have expired?Events in Tines
What is a dead job in Tines?Understanding jobs in Tines
What type of regex does Tines use?Understanding regular expressions in Tines
Is there a limit to the number of tunnels that can be used with Tines?Using tunnels in Tines
How does the Tines tunnel work?Details about the Tines tunnel connection.
Does remitting an event count towards a story run?Understanding story runs in Tines Community Edition
Is there a way to emit more than sixty events per minute using throttle?Understanding throttle in Tines
How do I report possible security vulnerabilities to Tines?Reporting possible security issues to Tines.
How does Tines handle API rate limits?Using event transform action modes
Technical LimitsTechnical limits in Tines
What Tines AI features are available to community users?Understanding the availability of Tines AI functionality for Community Edition tenants
Which AWS regions does Tines Cloud currently support?Availability of Tines in AWS regions
Building Stories

Using Actions to build automation

Can I use send to story across teams?Sharing stories across teams in Tines
If I use a Trigger with multiple rules, do all rules have to be matched or just one?How do Triggers with multiple rules work?
How can I add CORS to a Webhook action?Adding CORS to a Webhook
What is the max HTTP request size?HTTP request size
How can I reference a credential I create in a previous action?Using created credentials in Tines
Can I have more than one output from a group of actions in a story?Configuring groups
What is the size limit on email attachments for the email action in Tines?Details about the Email action size limits
Is there a limit on the number of credentials on a tenant?Credential limits in Tines
How do I send the body of a webhook request as a response?
How can I reset an event transform action in deduplicate mode?Reset event transform and clear lookback cache
How can I convert timezones in Tines?An example of converting timezones
Is there a maximum value for the delay mode of event transform?Configuring delay mode in event transformation
Encoding UTF8 on action runCould not create event – PG::CharacterNotInRepertoire: ERROR: invalid byte sequence for encoding "UTF8" error
Text Mode v Formula Mode
Can a send to story have two entry points?Configuring Send to Story
How do I schedule my story?Schedule a story in Tines
How do I update the results of an event payload for a previous action in a story?
How can I see the whole URL used in an HTTP Request?Troubleshooting HTTP Requests in Tines
Will an HTTP Request emit an event if it returns an error or no response?Understanding HTTP Requests in Tines
What timezone does DATE("now") function return?Understanding DATE function in Tines
How do I convert time into UNIX or epoch time?Converting a date to Unix or epoch time format in Tines
How do I convert a string into an integer in Tines?Converting a string to an integer in Tines
Are rules checked in a particular order in a Trigger action?Understanding checking rules in trigger actions int Tines.
Is it possible to create a password-protected file within Tines?Creating files in TInes
Can I have multiple Slack credentials within Tines for the same Slack workspace?Understanding Slack credentials in Tines
How can I reference a credential in a story?Referencing credentials in stories in Tines
If a resource or credential is renamed, does it update the change to all stories?Renaming credentials and resources in Tines
How can I calculate the difference between two dates in Tines?Using Tines to calculate the difference between two dates
How can I remove unwanted elements from an array?Removing unwanted elements from an array in Tines
How can I directly access a page in a story?Understanding accessing pages in Tines
Can I have more than one credential in a story?Using multiple credentials in Tines
How can I schedule an action in Tines?Scheduling a story in Tines
How do I test an action in Tines?Testing your actions in Tines
How do I create a credential in Tines?Credential creation in Tines
Is there a way to get the event ID as it is emitted?Getting event data from an emitted event.
How can I see the events in the live environment while in the test environment?Combining events for test and live environments in TInes
How do I configure fields on a page?Configuring fields in pages
How do I find which object in the array has the largest ID?Exploring arrays in Tines
Can I use multiple webhooks in one published story?Using multiple webhooks in a story
How do I use story versioning in Tines?Back up, inspect, clone, export, and restore any workflow
Is there a limit to the number of characters in a record?Records and cases in Tines
Is there any performance difference between nesting function calls vs. using the pipeline?
How do I create a loop in Tines?
Can I copy a webhook action?Copying webhook actions in Tines
How do I leverage local values in Tines?
Why is my data turning into a string and not maintaining its original format?
How many record types can I have on my Tines tenant?Types of records in Tines
What are the rate limits for Tines Webhooks?Understanding capabilities of Webhooks in Tines