Overview
While working with Pages, you may run into the following error when trying to access the page URL:
This page is not ready yet.
Cause and solution
Within a story flow, if a page is at the top of a story, then it will have a static URL. However, if a page is located mid-story (i.e., has a connecting action before it), then the page's URL is dynamically generated for each story run (this is typically used when referencing the page dynamically in the story via the PAGE.page_name variable).
Cause One: The story run hasn't reached the page yet
If you try to access the dynamic page URL before the story run has reached the page, you will see the "This page is not ready yet." error.
🟢 Solutions:
Check the associated story run for any potential interruptions and correct them.
Confirm that the actions are properly connected to each other within your story.
Cause Two: The page URL has expired
When working with a dynamic page URL, you can run into the "This page is not ready yet." error if any of the executed events of the story run related to it have been:
Manually deleted by a user.
Deleted due to the event retention of the Keep events and logs settings of the story.
This causes the instance of the page to expire.
🟢 Solutions: Check to see if any events were deleted related to the dynamic page URL:
Manually deleted by a user:
Validate the upstream events of a page via the Story runs option in the three-dot menu of the story.
If you have Audit logs enabled, search for the
ActionsEventsDeletionoperation on the story.
Story event retention: Check the Keep events and logs setting via the story configuration panel to validate that the timeframe of retained events align with the expiration of the dynamic page URL's creation.
Troubleshooting checklist
☑️ Verify that you are using the correct page in your PAGE.page_name variable when referencing it in other actions within your story.
☑️ Verify that you are not trying to access the dynamic page URL too early.
☑️ Verify that the events of the story run associated with the dynamic page URL have not been deleted.
Need further assistance?
Have questions or still seeing the error after working through the sections above? We are happy to help!
⬇️ Contact Tines Support with the information below:
ℹ️ General Information:
Describe the behavior in detail, including steps to replicate (we recommend providing this information via a screen recording).
The time and date of the reported behavior.
ℹ️ Story Details:
The impacted story's URL.
The impacted page's action ID (click on the page tile within your story, its ID is located at the end of the browser URL).
The impacted page's URL.