As you use Tines, questions about how to get the most out of your workflows or how certain features work will naturally come up. Here are the ways you can get answers to these questions depending on what you're focused on.
Community Slack
We have thousands of experienced Tines builders in our community. We encourage all users to discuss their use cases and feature requests, share any jobs, and participate in our growing and vibrant Community! Click here to register.
Once registered, you can contribute and find answers from other Tines users, Community Champions, and team members.
In-product help
You can access in-product help by clicking the "Support" option on the top right of your screen in the storyboard. Depending on your current screen, it may be on a submenu or a top-level item.
This will open a window where you can view your previous conversations, search our knowledge base, and access AI and human support.
Your Support Experience with Tines + Intercom Fin AI
Tines uses AI for all our conversational support channels to get the answers you need when needed. Our support system combines Tines' powerful automation with Intercom's Fin AI Agent to deliver:
Instant Responses: Receive immediate answers to common questions 24/7
Intelligent Issue Resolution: AI-powered assistance that understands your specific needs
Seamless Escalation: Complex queries are automatically routed to the right human expert
Continuous Improvement: Our Knowledge and Education teams learn from every interaction to serve you better through improving our documentation
If you need to speak to a technical support engineer while working with Fin, respond with "Talk to a Person", and the chat will be routed to a Tines support engineer.
💡 Note: If you require support that does not leverage AI, you can email support@tines.io
Email Support
You can create a case via support@tines.io
You will receive an email acknowledgment with a case number.
To update the case and the Tines Support team, please reply via email.
Customer Center
The customer center is the primary resource for all things Tines. It includes links to webinars, events, Tines University, a knowledge base, and documentation. You can also contact support via the support pop-up at the bottom right of the screen.
Status page
If there is an issue with Tines that affects multiple cloud-hosted customers, details will be provided at https://status.tines.com regarding the status, resolution, and cause of the issue.
We recommend you subscribe to the status page to ensure awareness of issues that may affect your tenant.