All AI features in Tines are powered by secure access to tenant-scoped large language models (LLMs). There are two core features and our newest product, Workbench, behind AI in Tines.
AI Agent action
Bring advanced AI capabilities directly into your workflows with the AI Agent action's two modes, Task and Chat. Automate complex tasks, improve decision-making, and enable natural, dynamic interactions with integrated systems.
Automatic mode in Event Transform
Author data transformations with all the power of code, without the need to read or write it. Simply provide your input and describe the output you need in plain English. Once you approve the behavior suggested by AI, it’s locked into the workflow for consistent execution. Perfect for processing complex, gnarly data structures. Great for deterministic behavior.
Workbench
A natural language chat interface to interact with data and take action on your workflows, privately and securely. Workbench removes the need to switch context between applications. It offers builders a singular view to run and monitor in the context of real-time scenarios or events. Learn more about Workbench here.
Get inspired
Below are some examples of where each feature would best suits your workflows.
AI Agent action
Task mode:
Condense multi-thread support conversations into a status update with next steps.
Investigate URLs, file hashes, or email headers and return a summary of potential threats using integrated tools.
Assess the tone, language, or structure of alerts and assign a severity level.
Chat mode:
Help employees understand and follow internal policies (e.g., PTO, travel, or security) by answering questions in real time.
Walk users through diagnostic steps for common issues (like VPN connection failures) and offer next actions or escalation.
Gather preferences from a user in conversation and use tools to find and propose open times via integrated calendar services.
Automatic mode
Process/convert any data structure
Statistically analyze event data
Map an incoming alert to a record schema
Convert between file formats
Perform advanced cryptography
Add a watermark to an image
Workbench
Send a message in Slack
Look up an employee in BambooHR
Create a ticket in Jira
Get detections in CrowdStrike Falcon
Lock down a device in Jamf
How do I turn on or off the AI-powered features?
We believe the AI-powered features are extremely powerful in improving your overall efficiency as builders and problem solvers. While we hold firm on that belief, we also understand that your company might have policies or processes for opting into AI features.
To allow for this, the tenant owner can turn off or on the AI-powered features tenant-wide. They can also allocate AI Agent action credits to different teams in their tenant to manage their usage.
Turn on or off
Follow these steps to turn on all AI-powered features:
Go to the Settings drop-down in the top left of your screen.
Choose AI Settings.
Check the box to turn AI on; uncheck it to turn AI off.
Automatic mode in the Event Transform action
Automatic mode in the Event Transform action is available to all plans and does not require credits or team allocation. After turning it on, it's available to all teams in your tenant.
Distributing credits for the AI Agent action
The AI Agent action requires you to distribute credits in addition to turning the feature on. To allocate credits to one or multiple teams, follow these steps:
Go to the AI settings screen
Check the box next to the team(s) who should have credits
Specify the credit volume for each team
Click 'Save distributions'
👉 Learn more about AI Agent action monthly credits here.
Talk to your team
Want to introduce AI in Tines features but need help pitching to your internal teams? Use this guide to learn what questions to expect and get set up for success.