Note: A Tenant owner is required to create another tenant owner. If the existing tenant owner is unavailable, contact us—we’re here to help.
Tines can promote existing users to tenant owners for your tenant. Contact Tines Support and provide the following information:
The full tenant URL. (i.e.
https://your-tenant-domain.tines.com)The user's email tied to the account within the tenant.
Someone within the tenant (it cannot be the requester) will need to provide us with a secondary approval for this change. They can send an email to support@tines.com that states “I approve (user's email here) to be added as a tenant owner."
Once we have obtained this information, our team can begin processing your request. Requests can typically take up to 48 business hours to complete.
Tines Tip: For more information around tenant owners and other roles, read more here: User administration
You can also create tenant owners within your tenant. Select the menu at the top left.
Select "Users" and double-click on the user you wish to make an owner. Toggle the "Tenant Owner" button as needed.
Note: To receive emails regarding your tenant and tenant limits, you must be a tenant owner.