We are changing the assigned IP addresses for your Tines Stories cloud tenant.
What are we changing?
We are adding a second IP address to your Tines Stories tenant. There will be no interruption to service while making this change.
Why are we doing this?
This is to increase the performance and redundancy of your Tines Stories cloud tenant.
When are we making this change?
This will be implemented on August 16th, 2023. If there are any updates, this article will be updated, and a message will be sent to all users.
How do I know what my IP addresses are?
To see the egress IP addresses for your tenant, visit https://<tenant-domain>/info
What do I, the Tines Stories user and administrator, need to do to avoid disruption?
If you have the existing IP address of your Tines Stories tenant to an allowlist, you will need to add the new IP address to it, also.
If you require assistance, please contact support@tines.com or from within Tines Stories, as shown below.
