Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base.
First, get a Freshservice API key
Login to your Freshservice portal
Click on the user menu and then click "Profile Settings"
Copy your API key
Lastly, create a Freshservice credential in Tines
Login to your Tines tenant
Navigate to the team that will be using the API and click "Credentials"
Click "+ New Credential" and select "Freshservice" and follow the prompts to connect.
Read about our connect flows here.
For more on creating credentials in Tines, click here.
You can find a selection of Freshservice stories in the story library