Skip to main content
All CollectionsTines FAQAdministration
Is the MX record necessary for the custom sender email address feature?
Is the MX record necessary for the custom sender email address feature?

Confirm if the MX record value is required to set up a custom sender email address in Tines.

Updated over a week ago

Yes, the MX record value is necessary. Using the custom sender email address feature, you will need to create a subdomain (i.e. security.tines.com) in order to get (i.e. tines.com) to work as a sender domain. The subdomain is used to verify that you own your domain, and does not actually have a mail server.

Tines' custom sender email address feature is powered by Amazon SES and MAIL FROM, and the need for the MX record is a requirement from AWS: Using a custom MAIL FROM domain.

Did this answer your question?