Overview

What is the AI Agent action?

The AI Agent action (also known as the AI Agent, or simply, agent) is an evolution of the AI action, providing even more AI capabilities in Tines. The AI Agent action includes two modes:

Task mode autonomously thinks and responds to prompts in a workflow using multiple, integrated tools.
Chat mode allows builders to create AI-powered pages that external end-users can interact with, powered by, and specific to the tools added to the AI Agent action.

What is the difference between a deterministic workflow and an agentic one?

A deterministic workflow follows a linear set of actions, resulting in a predictable outcome with consistent timing. An agentic workflow does not follow a linear path but acts autonomously using a prompt to achieve its end goal. The agentic workflow can adapt to its environment and access tools to complete tasks. The AI Agent action utilizes the agentic approach.

When is it advised to use the AI Agent action in my workflow?

The best time to use the AI Agent action in your workflow is when you are looking to do:

Adaptive decision-making: The AI Agent action makes decisions based on data it encounters without requiring every possible scenario to be laid out in advance.
Contextual adaptation: The AI Agent action pulls context from multiple sources and adapts its behavior or responses based on its understanding of a situation, rather than following a linear flow.
AI chat for your organization: Bring the power of the AI Agent action directly to the end-user via Chat mode.

How does the AI Agent action relate to the AI action?

The AI Agent action is an evolution of our original AI action. The AI Agent action now offers two modes, Task and Chat, depending on your requirements for user interaction.

How does the AI Agent action's Chat mode compare to a Workbench chat?

The AI-powered chat built from an AI Agent action differs from a Workbench chat. Chat mode is an AI-powered page that external end-users can access. The chat is defined by the agent it was built on, including a pre-determined end-state based on the prompt it was given.
Workbench is meant for builders within Tines with specific permissions, and cannot be accessed by end-users. A Workbench conversation is intended to be an open-ended dialogue between the LLM and the user. Ultimately, it’s up to the user to decide what the final outcome should be.

Availability

Do I have to be a Tines customer to use the AI Agent action?

Yes, you must be a Tines customer to use the AI Agent action. The AI Agent action is available on Business and Enterprise plans and is not available on Tines community tenants. For more details, check out our pricing and packaging article.

Is the AI Agent action available for self-hosted Tines tenants?

The AI Agent action will be available for self-hosted tenants in the self-hosted release following the June 25th launch. As with all AI features for self-hosted tenants, you will need to use your own AI model.

What is the minimum level of user access needed within the tenant to build with the AI Agent action?

The minimum default role to build with the AI Agent action is the Editor role. If your pricing plan includes custom roles, the minimum permissions needed are the story authoring permissions (Stories - Create, Run, and Update).

What stories and credentials can I access within my tenant from an AI Agent action?

Within the AI Agent action, you can specify the tools that it accesses during setup via the + Add tool option. Just like our templates feature, you can connect the tools to your desired credentials. The agent will not attempt to access any stories, tools, or credentials outside what is specified in its configuration.

Functionality

What types of abilities can the AI Agent action execute?

The AI Agent action has two modes: Task mode and Chat mode. Task mode is fully autonomous, as the agent executes a monologue conversation with itself to achieve specific tasks. Chat mode offers an AI chat interface for end-users, where the agent attempts to achieve a certain goal and obtain information from the user based on its configured prompt. Both of these modes offer the ability to add Tools and Custom Tools.

What are Tools and Custom Tools for the AI Agent action?

The following Tools can be added to the AI Agent action's configuration: Public Templates, Private Templates, and Send to Story.
The Custom Tool option is our action Groups feature that you can build into the AI Agent action's configuration.
A brand new action cannot be added directly as a Tool to an AI Agent action's configuration; it must be pre-built into one of the features, Tools or Custom Tools, mentioned.

Does Tines capture an audit log of the tasks that the AI Agent action performs?

Yes. Tenant owners can also view an AI credit usage report via the Reporting tab.

Can I expect a consistent output based on the prompt provided to the AI Agent action?

If you are providing a prompt and expect the exact same output for each execution, we recommend using a more deterministic approach (manual building or utilizing the Automatic mode of the Event Transform action) vs. an agentic one.

How many Tools can I connect to an AI Agent action?

You can connect up to 25 Tools per agent. However, with Custom Tools, you can delegate specialized tasks within them and effectively have more than 25 Tools.

Can I run the AI Agent action in my Personal team?

No, the AI Agent action cannot run in a personal team.

Pricing

How much does the AI Agent action cost?

For more information on Tines' pricing, check out our pricing and packaging article.

How can I add more AI credits to use the AI Agent action?

For more information on how to add AI credits to your plan, check out our AI credits and executions article.

How can I see the current AI credit usage in my tenant?

Credits can be allocated to specific Teams in the tenant AI settings to curb usage. When credit usage is nearing its limit or when a team has run out of credits, an email will be sent to the tenant owner in both instances.

Will stories using agents count towards a tenant's flow limits?

Yes, a story utilizing the AI Agent action will count as a flow against the licensing of your Tines plan.