Use of AI Features are subject to the terms set forth in the AI Addendum available at: https://www.tines.com/legal/

All plans include a number of monthly AI run-time credits. The number of credits depends on your plan tier.

Paid editions of Tines can purchase AI run-time credit add-ons through your Customer Success Manager or directly from the billing page (<tenant_name>.tines.com/settings/billing)..

Credits are only deducted when the action successfully runs, i.e. it returns a message.

You can purchase additional AI run-time credits directly in-product from the billing page (<tenant_name>.tines.com/settings/billing) for Tines default AI models. This is available to all paid customers.

Top-up credits are only used after your monthly allocation is exhausted and will roll into the next month.

When you top up, you'll see the dollar amount of credits used, and available. One credit equals $0.01. Hover over the dollar amount to see the credit equivalent.

AI credits reset on the first of the month.

There are two features in Tines that consume AI credits:

One credit is equivalent to one cent. Credits are deducted based on the actual amount charged by AWS, not a fixed amount per execution. We are charged every time data is sent to the LLM provider and returned from the LLM provider.

When you use the AI Agent action type without any tools (similar to our legacy AI action), you'll typically use fewer credits than in the past since we only subtract credits for what is consumed rather than a flat per-execution cost. Since agents can use much larger context windows and can run multiple cycles, complex agents can consume a significant number of credits.

To understand the costs we're incurring and get a relative idea of the cost per execution, review this AWS Bedrock documentation.

You trust us with your most important workflows, so we protect those workflows and provide warnings when you're nearing your credit limit. You can monitor your credit usage in Reporting and track usage by team in the AI settings modal.

Tines provides notifications when your team approaches credit thresholds. It is your responsibility to monitor usage and manage consumption to avoid disruption. Credit exhaustion may result in paused AI executions until credits are restored.

For billing predictability, we do not allow your credits to exceed your purchased amount. Additional credits are available for purchase at any time.

You can choose from multiple LLMs including Anthropic Claude models and Amazon Nova models. We're expanding model support as AWS Bedrock adds new options. Models will differ depending on the AWS region that your Tines instance is hosted in.

Starter edition, business and enterprise customers can bring their own AI model to Tines. Learn more here.

You can check the cost of each model per credit and dollar amount in your settings. Head to your AI settings, and click Configure under 'Providers'. Within the pricing tab, you'll be able to see a breakdown of the cost consumption per model.

For optimal performance, we rate limit by action runs per tenant per minute:

These rate limits are subject to change at Tines’ discretion to ensure system integrity.