AI Agents can be customized to fit your specific business needs, helping streamline collaboration across departments, without adding to your team's workload.

The AI Agent action is an evolution of the AI Action, complete with two modes: Task and Chat.

With Task, you can define and run a prompt within your story. You can also introduce tools to take action on your behalf.

Tasks are great for more straightforward actions that don’t need user input. You tell the task what it should do, it thinks and responds.

Chat allows you to create your own AI chat interface for audiences inside your organization. They're great for situations that benefit from a back-and-forth conversation, one that needs clarification and confirmation with the end-user.

If you want an end-user to start a conversation with the agent, you can share a direct link with them. But chat links can also be sent automatically in a workflow to kick off the conversation proactively.

You've always had the tools for deterministic workflows, now you're gaining the power of agentic workflows where you already build, run, and monitor your most important workflows!